Frequently asked questions

No. Audiometry is a painless test that assesses hearing across frequencies and loudness.

Usually 15–30 minutes. The result is given immediately as an audiogram.

No special preparation is needed. Avoid very loud environments beforehand and bring a previous audiogram if you have one.

Of course. The audiogram is your test result — take a copy and show it to any specialist.

Regularly if you work in noise or wear a hearing aid. Otherwise, whenever you notice a change in your hearing.

Technically some devices can be bought, but a hearing aid works better when chosen by audiometry and individually tuned.

A properly chosen and professionally tuned device usually does not worsen hearing. Incorrect amplification can cause discomfort.

Usually yes — with both ears working it is easier to locate sound and follow speech in noise. The final decision is based on the audiogram.

It depends on the model and care. Regular cleaning, protection from moisture and timely servicing extend the life noticeably.

Many modern models resist sweat and moisture but are not made for immersion. Remove them before showering, pools and swimming.

Many newer models support this: calls and music play directly in the device. Ask a specialist about the specific model.

Yes. Behind-the-ear models sit comfortably alongside glasses arms; a slimmer housing can be chosen if needed.

Yes, there are compact models that sit entirely in the ear. They do not suit every degree of loss, though — suitability is determined after testing.

The price depends on technology level, number of channels, noise reduction, Bluetooth, charging, model type and other features.

The main difference is noise handling and speech clarity. Higher-tier models help more with following conversation in noisy places.

Yes. The warranty period depends on the model and is stated exactly at the time of purchase.

After testing, a specialist selects a suitable model and lets you listen to it on site. Check the exact terms at a branch.

Via the "Book" button on the site or by calling a branch. The initial check is free.

Usually up to an hour: a conversation, the hearing test and discussing the result. We suggest coming without rushing.

Of course, and it is even recommended. They can describe things you may not notice and hear the advice with you.

If you have them: a previous audiogram, your current device and a list of medicines you take. Their absence won't prevent the visit.

Usually a few weeks. The brain gradually adapts to new sounds; the specialist fine-tunes the settings.

Usually for most of your waking hours. Consistent use helps the brain adapt to new sounds faster.

Not recommended. The device can be pressed and damaged during sleep and may irritate the ear. Leave it in the dryer or charger overnight.

Yes. Just use a dryer in the evening if you sweat heavily, and always remove them before swimming.

Don't put up with it — this is usually a matter of size or fit. See a specialist; the earpiece or dome will be changed.

At first some sounds feel unusually loud — the brain is adapting. If discomfort persists, mention it at your follow-up: the settings will be softened.

As early as possible if in doubt. If a child doesn't respond to their name or lags in speech — reason to check.

Hearing is the foundation of speech development: when a child hears sounds well, repeating them becomes easier. Starting early matters; a specialist sets the plan.

This is common at first. The cause is usually an uncomfortable fit or settings that are too loud — tell the specialist, and fit and settings will be adjusted.

Not always fully eliminated, but sound therapy and hearing aids relieve it significantly. A specialist chooses the approach.

Usually not dangerous, but the cause should be identified. If the noise appeared suddenly, is in one ear only, or hearing dropped sharply — see a specialist without delay.

For many people loud noise, poor sleep, fatigue and stress make it worse. It is also normally more noticeable in silence.

Avoiding total silence helps: a quiet background sound makes the noise less noticeable. If it persists, a specialist will explain sound therapy options.

Contact our service — we'll check, repair or replace under warranty. Do not open it yourself.

Open the battery compartment, remove the old cell and insert the new one the right way round. Ask a specialist to show you the first time — it takes a minute.

Switch it off immediately, open the battery compartment and place it in a dryer. Do not use a hairdryer or heater. If it still fails, bring it to our service.

Wipe it with a soft dry cloth every day when you take it off. Bring it in periodically for deeper cleaning and filter replacement.

First check the battery and the sound outlet filter — these are the usual causes. If that doesn't help, don't open it yourself: bring it to our service.